Return & Refund Policy

At My Puppy Market, we want you and your furry friend to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused and in its original condition
  
• In the original packaging, where applicable
  
• Free from damage caused by the customer
  
• Accompanied by proof of purchase

Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return, including:

• Used pet hygiene products
  
• Opened food or treats
  
• Personalized or customized products
  
• Clearance or final-sale items
  
• Gift cards
  
• Products that cannot be safely resold for health or hygiene reasons

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact us within 1 days of delivery.

Please include your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

How to Request a Return

To request a return, contact us at mypuppymarket21@gmail.com with:

• Your order number
  
• The product you want to return
  
• The reason for the return
  
• Photos, if applicable

We will provide return instructions if your request is approved.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are generally the customer's responsibility.

If the return is due to an error on our part or a defective/damaged product, we will work with you to determine the appropriate resolution.

Exchanges

If you need to exchange an eligible item, please contact us. Exchanges may depend on product availability.

Contact Us

For returns and refunds, please contact:

My Puppy Market
Email: mypuppymarket21@gmail.com