Shipping Policy
At My Puppy Market, we work hard to get your pet's favorite products delivered safely and on time.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may be processed on the next business day.
During sales, holidays, or periods of unusually high order volume, processing may take longer. We will do our best to keep you informed of any significant delays.
Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
- Standard Shipping: 8-10 business days
- Express Shipping: 10-15 business days, where available
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs, incorrect addresses, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.
Any free-shipping offers will be clearly stated on our website and may be subject to minimum order requirements or other conditions.
Order Tracking
When tracking information is available, we will provide it through your order confirmation or shipping notification.
Please allow some time for tracking information to update after your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to make corrections before the order ships, but we cannot guarantee that changes can be made after shipment.
Lost, Damaged, or Delayed Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products.
If your package appears to be lost or significantly delayed, contact us so we can help investigate the shipment with the carrier.
International Orders
For international orders, customers may be responsible for applicable customs duties, taxes, or other import charges unless otherwise stated at checkout.
Contact Us
For shipping questions, please contact:
My Puppy Market
Email: mypuppymarket21@gmail.com